Refund policy

Cancel anytime

• Cancel your Plus or Pro subscription at any time from your account, in Stripe's billing portal. No need to write to us.
• Cancelling stops the next renewal. You keep your plan and its monthly credits until the end of the period you already paid for.
• The current period is not refunded, in full or pro rata. This also applies to yearly billing: cancelling stops next year's renewal but does not refund the rest of the current year, except where the law requires it.

Credits

Credits, whether from a plan, a top-up or an invitation, are not refundable and cannot be exchanged for money. Top-ups, welcome credits and invitation credits do not expire and stay in your account if you cancel your plan.

If an AI action fails or delivers nothing, the credits set aside for it return to your balance automatically, without you having to ask.

Charges made in error or twice

If we charged you in error or twice for the same thing, we refund the charge. Write to soporte@decklyai.com within 30 calendar days of the charge with:

• Your Deckly account email.
• The date and amount of the charge (the Stripe receipt is enough).
• What happened.

We review each case and, when it applies, refund the amount to the same payment method through Stripe. Your bank may take 5 to 10 business days to show it. Any unused credits the charge granted are removed from your balance.

Before opening a dispute with your bank, write to us: we can almost always fix it faster.

Your consumer rights

This policy does not limit your rights under Mexico's Federal Consumer Protection Law or the consumer law that applies to you, yearly billing included, and you can always turn to Mexico's Federal Consumer Protection Agency (Profeco). For any question about a charge: soporte@decklyai.com.